Fundraising Frequently Asked Questions (FAQ’s)
Q: How do we get started?
A: Complete our Fundraising Form (link) or call us at (714) 381-1755. We will send you brochures and order forms that include everything you need to get started.
Q: How much profit will we make?
A: While we can provide a suggested selling price, you can create your own profit margin by charging more than our suggested sale prices.
Q: Do I have to pre-pay for our order?
A: Yes, the order must be paid in full, including the cost of shipping fees when applicable.
Q: How long will it take to fill our order?
A: Orders are normally filled within 2 weeks of receiving your order and full payment, so that you can begin your fundraising journey as soon as possible!
Q: Where do we pick up the popcorn?
A: We will have your order ready approximately two weeks from the day you submit all order forms and payment to us.
All orders can be picked up at the Pop’s Kettle Korn store located at 13681 Newport Ave. Suite 10, Tustin, CA 92780
or
Orders can be shipped via UPS Ground. If you choose to have your order shipped to you, you will be advised of exact shipping costs once your order is received.
Q: What are my payment options?
A: We accept Money Order, Cashier Check, Credit Card (Visa, MasterCard and American Express), and Organization Check.*
*When paying with an organization check, your order will be held for up to 3 business days until the payment is cleared. All Check payments received grant us the right to process the check electronically (converted to an ACH debit entry). Any returned check may be collected electronically if it is returned for insufficient or uncollected funds, including a 25.00 Service Fee.
No personal checks or purchase orders
Q: I received my order, what should I do next?
A: Verify that the packing slip coincides with each of your boxes. If there is a discrepancy, please jot down what you actually received. To report a discrepancy, call us at (714) 381-1755 or contact us via email at popskettlekorn@hotmail.com.
*DO NOT THROW AWAY YOUR PACKING SLIPS! These will be needed to ship any replacement items.*
Q: Do you ship outside the United States?
A: No. We currently do not ship outside of the U.S.
Please feel free to contact us with any additional questions. Let us help you have a successful fundraiser!